Read online or download the iCircle Care member handbook.

To request a hardcopy of the iCircle Care member handbook please call Toll-Free Number 1-844-694-2273 or email info@iCirclecarecny.org

Read online or download the iCircle Care provider directory.

• Central New York Provider Directory
• Eastern New York Provider Directory
• Western New York Provider Directory

To request a hardcopy of the iCircle Care provider directory please call Toll-Free Number 1-844-694-2273 or email info@iCirclecarecny.org.

Check out other helpful and informative documents available for you to read online or download for future reference.

• Referral Form
• Member Handbook Complaint & Appeal Language
• iCircle Notice of Privacy Practices

Transportation Guidelines:

• Transportation for a hospital discharge must be arranged by calling 844-694-2273
• Pick up times are scheduled a minimum of one hour in advance of appt time.
• This request form is to be used for requests for transport made three or more days in advance but not sooner than 30 days (currently it is no more than 2 weeks in advance due to COVID)
• Transportation is for medical services and appointments only
• If the appointment requires multiple stops, please call Member Services at 844-694-2273